Privacy

This page covers our website and the forms in our deck planner. It says what we collect, why, how long we keep it, and how to ask us to remove it.

Website visits

• We use Google Analytics to count visits. It records the pages you view, your rough location (city level), your device and browser, and how you found us.
• Google Analytics sets cookies on your device so it can tell one visit from another.
• We do not send it your name, phone, email or what you type into a form. We do not run it on the search results page, so the words you search for are not sent.
• We turned off Google's optional data-sharing for our account.
• We use Microsoft Clarity to see how visitors use our pages, such as what they click and how far they scroll. It records the visit as a replay and sets cookies. Clarity hides what you type into forms and other sensitive content, and Microsoft processes the data for us.
• To opt out, use the Google Analytics opt-out add-on for your browser.

What the deck planner collects

• Start the job: Your name and phone, and your email if you add it, with the plan and its material list.
• The PDF job packet: Your email and phone.
• An expired link: Your email and phone, so the link opens again.
• A trade login request: Your company name, your name, email and phone, so the counter can check your account. Staff write down what they checked. If you are approved, the plans you made on that device join your login.
• A removal request: Your name, your phone or email, and the plan code and note if you add them, so we can find your details, remove them and tell you it is done.
• The plan itself: The deck you design, its material list, the company name you type, and, if you start from an address or a yard photo, that address or photo.

Why

• To answer your job request, send you the link or PDF you asked for, and call or text you back about it.
• So the counter can open your plan by its code and answer you about it.
• So you are not asked for your details again on the same device.

Cookies

• The planner sets a cookie on the device that made a plan, so that device can keep editing it.
• After you give your details, a cookie remembers that on this device.
• Staff and trade customers who sign in get a sign-in cookie.
• The planner shown on other websites sets no cookies.

How long we keep it

• Job requests, removal requests and contact details: 2 years.
• A client's street address and yard photos: 2 years.
• Photo-real pictures of a plan: 90 days after a client link was last opened.
• The "details already given on this device" pass: 180 days.
• A trade login: your company, name, email and phone, and what staff checked: while the login is on, then 2 years after it is turned off or the request is declined.
• A trade sign-in link or code: deleted once used, or after 15 minutes.
• The trade sign-in on your device: 90 days, renewed each time you use the planner, and ended at once if the login is turned off.
• A 3D model for the full-size view: until its short-lived link ends.
• A request that could not be emailed right away: until it is sent, or 30 days at most.

When a period ends, we blank the personal details and delete the files. A record that a request existed stays, without the details.

Usage counts

If we measure how the planner is used, we count events such as a plan finished or a link shared, with the plan code only. We never send your name, phone, email or address with them.

Ask us to remove your details

Call or text (718) 851-2100, or ask at the counter at 1301 60th St, Brooklyn, NY 11219. Tell us the plan code if you have it.